Contact Us

Have a question about your order, our cozy slippers, or anything else? We’re always happy to help. Our customer support team is dedicated to making your experience as smooth and enjoyable as possible. Whether you need assistance choosing the right size, want to check the status of your shipment, or simply have a general inquiry, you can reach us using the details below.

How to Reach Us

Email: brickifystores@gmail.com
This is the best and fastest way to contact us. We aim to respond to every message within 24 hours on business days. During busy periods, such as holidays or sales events, it may take a little longer — but we always do our best to reply as quickly as possible.

What You Can Contact Us For

You’re welcome to contact us about anything related to your shopping experience, including:

  • Questions about product details or sizing

  • Issues with your order or payment

  • Changes to your shipping address

  • Delivery delays or tracking concerns

  • Returns, exchanges, or refund requests

  • Wholesale or collaboration inquiries

  • Any other questions you might have

Before You Contact Us

To help us assist you as efficiently as possible, please include the following details in your message (when relevant):

  • Your full name

  • Your order number (e.g., #12345)

  • A clear description of your question or issue

  • Any photos or screenshots if something is damaged or incorrect

This information helps us speed up the process and provide the best support.

Our Support Promise

We believe in friendly, transparent, and helpful communication. No automated replies, just real people who care about your satisfaction. Our goal is to ensure you feel heard, supported, and confident shopping with us.

Frequently Asked Questions

You can also visit our FAQ section where we answer the most common questions about shipping times, returns, tracking, and more. If your answer isn’t there, don’t hesitate to reach out — we’re here for you.

Thank You for Choosing Us

We appreciate every customer and are grateful that you’ve chosen to shop with us. If you ever need help, advice, or support, we’re only one message away.